Passive voice biometric technology, can enroll or verify a caller’s voiceprint in the background of a call, without requiring a passphrase to be spoken. This means contact centers can now provide stronger fraud detection without diminishing customer experience. Forrester report: The features and benefits of voiceprint biometrics can be explained in the report. The report also provides a look into the future of VB solutions in the form of voice-based biometric solutions. It also provides an overview of the best options for successful implementation of the technology.”]