ServiceNow is best known as a platform for IT service management and help desk functions. Jim Uomini is often the one who can whip up an app quickly for use by everyone from the campus police to university fundraisers. ServiceNow has been encouraging with the latest release of its platform, which enhanced mobile support and introduced an app builder to turn users of the platform into all-purpose problem solvers. Business processes can also be modeled in a flowchart-style visual workflow tool, providing additional opportunities for automation.”]