Forrester analysts Allie Mellen and Jeff Pollard discuss their new research on the analyst experience, or AX. AX involves how security analysts perceive their interactions with security products, services and processes. Mellen: “How does this work for the analyst? How is the analyst affected by this? What does this mean for them?” Pollard says security tools are not built with the human analyst in mind. The two analysts say that through understanding and focusing on AX, security professionals can find more effective security tools, build better workflows.”]
Source: https://www.healthcareinfosecurity.com/understanding-improving-soc-analyst-experience-a-18978