UJET announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. With the integration, businesses can modernize customer and user experiences through: unified CCaaS and CRM data. Embeddable in-app and mobile support that leverages smartphone biometrics, user authentication, and real-time multimedia sharing that creates a more cohesive customer journey. Real-time data exchanges that enable automatic CRM record updates. Real time data exchanges. Realizing the redundant storage of customer PII, call records and more, while maintaining an enterprise-grade security posture.
Source: https://www.helpnetsecurity.com/2021/01/08/ujet-oracle/