Forrester interviewed six current Governance, Risk, and Compliance customers to create a representative organization. This organization performed compliance testing and reporting 70% faster and completed vendor assessments 3 times faster. It also achieved a 349% ROI and performed vendor assessments three times faster than other organizations. The organization also performed GRC staff efficiency by 50% and achieved a 50% increase in staff efficiency. The study evaluated the benefits, costs, and risks associated with using ServiceNow to respond to business risk in real-time.”]