In more than 60% of fraud cases, bad actors used a contact center for pre-crime research. It’s like casing a bank before a robbery — only much easier. View this guide to learn about how to catch and stop fraudsters in their tracks. See this guide for more information on how to stop and prevent fraudsters from going on the run-in-the-to-fraud list at CNN.com/suspicion. Back to the page you came from.”]
Source: https://www.bankinfosecurity.com/whitepapers/fraudsters-journey-fraud-in-ivr-w-6896