Thales announces a new voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication. It meets the growing demand from mobile operator call centres to fight identity fraud whilst providing a seamless customer experience. Call centre operators are asked to verify the identity of callers in order to detect identity fraud attempts. Callers’ voices are compared rapidly with stored voiceprints of known fraudsters and individuals associated with suspicious call patterns. With user consent, this further opens the door to securely access personalised service offers.
Source: https://www.helpnetsecurity.com/2021/07/08/thales-voice-biometric-solution/