At Cisco Talos, we need customers to be able to provide feedback at all times. We asked ourselves the question, What is the easiest way we can enable a customer to get disputes to us, deal with it the fastest way possible? The new dispute system will link the dispute ticketing system and our analysts closely together. It will allow greater interactivity between our analysts and customers, allowing our customers to log into their account on Talosintelligence.com and see the resolution of every dispute they have ever filed through the new system.”]
Source: https://blog.talosintelligence.com/2018/07/talosintelligencecom-is-rolling-out-new.html