Attorney David Adler: Organizations incorporating social media into their daily operations tend to have gaps in policies. Adler says employee training is one of the most-overlooked elements of key social media policies. The real opportunity here is to listen, monitor and follow what your customers and your competitors are saying about your company, about your people and about the way that you act in the marketplace, he says. “Monitoring is absolutely essential, and [it] means that you actively listen””]
Source: https://www.cuinfosecurity.com/social-media-policy-whats-overlooked-a-6023