The Great Recession caught most of the used-car industry by surprise. Dealer Services Corp. got a heads-up from its newly deployed business intelligence system. The self-service tools bring BI information to nontechnical users; they also benefit high-level analysts. Self-service features such as browser-based interfaces buffer less-technical end users from the complexities of the underlying data infrastructure. The recession has forced companies to lay off or stop hiring IT staffers and business analysts, forcing everyone to do more with less.”]
Source: https://www.csoonline.com/article/2126920/self-service-bi-catches-on.html