Customers are no longer willing to buy from computer security vendors, says author. Vendors have made inopportune decisions that riled existing, or new, customers. Customers are looking to competitors, author says. Vendor CEOs are oblivious to how much discontent their company is causing, he says, with the very people they should be striving to satisfy. Vendor’s CEO was bragging to others about how streamlined and wonderful his company’s customer service is, he writes.Author: “Go to any current customer site, pick up the phone, and you’ll be singing a different tune after your own company is unfriendly””]
Source: https://www.csoonline.com/article/2633157/security-firms-frustrate-loving-customers.html