A key driver of a metrics program is a method to gauge progress. Done right, it demonstrates the value of our work. Metrics are also used to guide actions and direct resources. When we don’t take that into account, sometimes our metrics dont quite hit the mark we were trying to measure. The best way to learn is through direct experience, witness and observe the metrics in action. Reducing the impact on people by building the right metrics by building a robust and successful metrics program.”]
Source: https://www.csoonline.com/article/2157181/reducing-the-human-cost-of-your-security-metrics.html