Rogers, one of Canada’s biggest ISPs, was breached by hackers. They sweet-talked the tech-support helpline into thinking they were a mid-level employee, got his Outlook email password reset, and then gained access to his emails, as well as a lot of corporate data. The Rogers hackers are merely the latest in a long line of attackers – such as Kevin Mitnick in the 1990s – who phoned someone up and asked them nicely, if fraudulently, for something they wanted.”]
Source: https://www.devicesecurity.io/blogs/real-hackers-wield-social-engineering-p-1817