A new live chat feature gives victims a way to directly contact their extortionists and negotiate a ransom payment. The feature is consistent with a trend of professionalization in the cybercrime industry, a security vendor says. By providing a human voice to go to and by making the process of paying the ransom easier, the purveyors of the new Jigsaw variant appear to be trying to convince users into paying up, Trend Micro says. The operator conducting the chat conversation did not appear to know the ransom amount that the victim was being asked to pay.”]
Source: https://www.darkreading.com/attacks-breaches/ransomware-now-comes-with-live-chat-support