QSC announced the availability of the new Professional Tier feature set for Q-SYS Reflect Enterprise Manager remote monitoring and management service. This advanced feature set enables both remote access to UCIs for helpdesk applications, as well as remote system and design file update capabilities. The Professional Tier joins the existing Basic and Standard Tiers for Enterprise Manager, offering end users and managed service providers a range of cloud-based service options. The new Remote UCI feature gives users the ability the ability to interact with a UCI for any Q-YS Core connected to Enterprise Manager.
Source: https://www.helpnetsecurity.com/2021/01/21/qsc-q-sys-reflect-enterprise-manager/