Human Incident Rapid Response service analyzes the root cause of the attack, creates a plan to mitigate the damage and the underlying vulnerabilities. The solution provides a critical service, while allowing the victim organization to demonstrate that they are taking definitive and relevant actions to reestablish trust and reduce the potential for future compromises. Security experts are on call to provide emergency support in assisting and assessing damage, designing a mitigation strategy from the human perspective, taking advantage of the teachable moments, and designing an emergency awareness campaign to demonstrate the organization is taking actions to prevent future incidents.”]
Source: https://grahamcluley.com/podcast-ahmed-mansoor-worlds-spied-man/