Pega Infinity is a popular enterprise software suite that provides customer service and sales automation, an AI-driven customer decision hub, workforce intelligence, and a no-code development platform. Security researchers found a flaw in the authentication process by using a password reset weakness. Pega was quick to work with the researchers to patch the vulnerability, even though they needed time for customers running Infinity on-premises to update their installations. This process, one of the researchers said, took over three months.”]