PayPal’s support staff disabled multi-factor authentication via direct message on Twitter. PayPal said it has reviewed the DM exchange and confirmed the identity of the customer was properly identified by the agent involved. PayPal has said it will evaluate its procedures around identifying customers who contact us via social media channels to ensure proper authentication. The company said it regretted any frustration or confusion this situation may have caused the customer. The issue was reported to have been resolved, but PayPal has not yet released a bug bounty notice.”]