AI-powered Agent Performance and Coaching product line empowers CX leaders to make data-driven coaching decisions that impact supervisors, quality analysts, and agents. Observe.AI uses AI and automation to give brands 100% visibility into agent performance data to make actionable, informed coaching decisions. Agents are already used by more than 160 global brands today. The new features will also be available to the community of Cloud Service Providers, CCaaS Partners, Channel Partners and Channel Partners.
Source: https://www.helpnetsecurity.com/2021/03/03/observe-ai-agent-performance-coaching/