Market demand for managed security services (MSS) remains extremely strong, customer satisfaction is higher than weve seen in the past. Current MSSPs tend to compete on delivery, customer service, and cost. Niche players remain highly competitive due to unique, lightweight delivery models. We would not be surprised to see one or two of these mid-tier players compete and even begin to win larger and larger deals against some of the more traditional, mainstream MSSs. The Forrester Wave: Managed Security Services: North America, Q1 2012, published last week.”]

