CXone SmartReach is a comprehensive artificial intelligence (AI) powered solution that enables organizations to have proactive, multi-day, asynchronous conversations ‘ interacting with customers through their channels of choice even before they reach out for service. NICE is reinventing next-gen smart digital experiences, proactively connecting consumers in innovative ways across their digital journeys. Powered by Enlighten AI, CXOne combines digital and self-service, meeting customers across all their needs events ‘ before requesting service, upon initial service-query search and during interactive service sessions ‘ all seamlessly connected.
Source: https://www.helpnetsecurity.com/2021/07/08/nice-cxone-smartreach/