Booz Allens research indicates that one-third of those who engage in outsourcing fail to achieve the expected benefits of the deal. Organizations need to establish governance structures to ensure that risk is well managed and the benefits fully realized. Outsourcing deals fail for three primary reasons, all related to inadequate governance. Successful outsourcing organizations must put as much effort into designing governance structures and models as into writing the RFP and negotiating the deal, the authors say. A lean retained organization helps clarify what companies want to keep in-house and who will manage these functions.”]
Source: https://www.csoonline.com/article/2118223/next-generation-outsourcing.html