Since the WHO declared the COVID-19 outbreak a pandemic on March 11, IBM X-Force has observed a more than 6,000 percent increase in spam lures. The survey revealed the need to strengthen respondents understanding of the legitimate channels that government institutions use to communicate with constituents. 35 percent of respondents expect to hear communication from the IRS by email despite years of warnings from IRS, law enforcement agencies and the security community. Only 14 percent of small business owners feel very knowledgeable about the process to get access to the U.S. governments small business loan relief program.”]