New Fraud Scheme Launched Via Chat: Social Engineering Scam Fools Customer Service Reps. Fraudsters conning customer support staff through the online banking chat feature. The scam involves four steps through which the fraudster takes control of a user’s account. Banking institutions can expect more cross-channel fraud as they’ve improved efforts to authenticate users online. The Federal Financial Institutions Examination Council has updated guidance in its guidance points in its updated guidance points out its updated guidelines in its new guidance.”]
Source: https://www.govinfosecurity.com/blogs/new-fraud-scheme-launched-via-chat-p-1403