New Fraud Scheme Launched Via Chat: Social Engineering Scam Fools Customer Service Reps. Fraudsters conning customer support staff through the online banking chat feature. The scam involves four steps through which the fraudster takes control of a user’s account. Banking institutions have seen upticks in call center fraud as they’ve improved efforts to authenticate users online. As more DDoS attacks strike banking institutions, distracted management and IT departments set the stage for schemes like this one to exploit weak points.”]
Source: https://www.cuinfosecurity.com/blogs/new-fraud-scheme-launched-via-chat-p-1403