My Phishing Story: Close Call Proves Customer Education is Critical. Banks need to educate consumers and businesses about how to spot suspicious requests and potential fraud. 82 percent of survey participants say they find out about fraud when customers or members notify them. There’s a ceiling on how much a banking institution can control when it comes to the prevention of online fraud, says John Defterios. We can’t rely on technology alone. We have to embrace customer education, he says, but it’s one we must embrace.”]
Source: https://www.cuinfosecurity.com/blogs/my-phishing-story-p-1253