There’s a glaring disconnect between IT and employees that will hold organizations back from evolving with the market and embracing a long-term digital workplace that is successful, 1E reveals. IT overwhelmingly lacks knowledge of the remote employee experience, with respondents severely overestimating employee satisfaction and underestimating IT-induced downtime and disruption. IT managers believe end users are satisfied with the service desk experience, yet only 44% of remote employees are completely satisfied. Security is not within the top three priorities for employees, but on the other hand, 53% of IT managers claimed they spent most of their time on securing the workforce.
Source: https://www.helpnetsecurity.com/2021/01/13/it-employee-disconnect/