Researchers from FireEye collected messages from a Web site set up by the creators of a ransomware program called TeslaCrypt to interact with their victims. Messages offer a rare glimpse into the mindset of cybercriminals and the distress they cause. The TeslaCrypt ransom is typically $550 if paid in Bitcoin cryptocurrency or $1,000 if paid with PayPal My Cash cards. In some cases the attackers agreed to lower their demands, most likely not because they empathized with the victims, but because smaller payments were better than no payments at all.”]
Source: https://www.csoonline.com/article/2923557/many-ransomware-victims-plead-with-attackers.html