Security services firm Orthus monitored 100,000 hours of user activity over the last year. IT personnel responsible for 30% of all data breach incidents. Customer service staff responsible for 22% of incidents identified. Orthus says the higher level of access privileges — the greater the propensity for abuse — are to blame for the incidents, says Richard Hollis, managing director of Orthus. The company monitored the ways users accessed, processed, stored and transmitted information, including financial records and intellectual property.”]