Former Microsoft program manager Norman Cillo says the IRS is “totally mismanaged and has the worst IT department ever” Cillo: The idea that a hard drive crash somehow destroyed all of Lois Lerners intra-government email correspondence during the period in question [2009-2011] is laughable. The IRS claimed it has “determined that Ms. Lerner’s computer crashed in mid-2011The data stored on her computer’s hard drive was determined to be ‘unrecoverable’ by the IT [information technology] professionals””]