Citigroup was fined $500,000 for failing to keep track of an employee who managed to steal almost $750,000 from 22 customers. Tamara Moon, a sales assistant at a branch office, stole money from the elderly, people with Parkinson’s disease, and even her own dad. The case at Citigroup is indicative of the need for more thorough continuous monitoring practices within the industry, says John Rostern. While technology is important, Richard Mackey, vice president of consulting at SystemExperts, says the Citigroup incident shows how problems with the humans controlling the levers are the most important to solve.”]