There’s an increasing need for process automation in IT Operations (ITOps) as a result of organizations’ digital transformation initiatives to meet customer and employee demands, as well as remote and hybrid work policies brought on by the pandemic. The report contains findings regarding the impact of remote work and digital transformation on service incidents and remediation. It also assesses the actual cost of modern DevOps and the challenges in making it affordable for the mainstream. The research reveals how ITOps, DevOps, and SRE teams are equipped to deal with the increased demands of modern stacks, service incidents, and issue resolution.
Source: https://www.helpnetsecurity.com/2021/04/12/need-for-automation-itops/