IDM (Identity Management) implementations promise big rewards but demand big investment. The two biggest challenges for implementing an IDM system from Novell were cleaning the data and defining the business processes surrounding identity management. Don’t underestimate the amount of preparation involved, says ANSI IT director Mike Petosa. Equifax chief security and compliance officer Tony Spinelli says he couldn’t have succeeded with IDM without lots of vendor support. Integrators can dig deep enough deep enough to work with the implementation team, Petosa says.”]