IR providers face a unique challenge when approached by these organizations since, due to the Coronavirus mass quarantine, conducting incident response engagements by arriving physically to the customers’ offices is impossible. IR providers are long using Cynet 360, taking advantage of its unique usage model in which incident responders can use it with no charge for IR operations. The tool of choice for a number of IR providers (offered to IR providers for free) enables responders to compensate on the lack of physical access with the ability to conduct a full IR operation remotely.
Source: https://thehackernews.com/2020/03/remote-incident-response.html