Robert Plant learned much about delivering bad news from doctors and nurses who worked at a hospice where his father was a patient. Plant’s techniques could be used by a CIO who, for example, has to tell the CEO that a legacy system is on the verge of failing. Plant offered these suggestions: Hold the calls. Enlist a business ally — the one most threatened by the problem — and talk about the issue as a business problem, not a technical one. Provide the CEO with a clear next step and urge immediate action.”]
Source: https://www.csoonline.com/article/2127726/how-to-deliver-difficult-news-to-your-ceo.html