Australia Post staff engagement specialists have learned that diversity and regular engagement can counteract the brain fuzz that drives many staff to make the same mistakes over and over. The company enjoyed great success in building a cybersecurity culture when it was designing the Digital iD portable identity service that it launched earlier this year. Australia Posts employee-education program has been working quite well by drawing on commonly-used principles of change management including leading with culture, starting at the top, involving every layer, making the rational and emotional case together, acting into new thinking.”]