Forrester Research: Every password reset that the help desk performs costs approximately $70. Every user who isn’t enrolled in uReset is a major liability. The easiest way to get all your users enrolled is to have the system take care of it for them. The best part about using the administrative registration is that other than enabling the feature when setting up the system, the administrator does not have to do any manual work. It would not be very smart to continue covering the costs of manual password resets.
Source: https://thehackernews.com/2021/03/forcing-self-service-password-reset.html