Mary Ann Miller is an executive adviser at anti-fraud solutions provider NICE Actimize. Many banks are focusing on shoring up customer authentication mechanisms by coupling biometrics with other forms of authentication. But forcing customers to go through additional steps can hinder the customer experience, she says. “They’re really looking for strength of security, but they’re also looking for customer convenience as well,” she says. “What we’re finding in the industry is that customers really want an easy journey””]
Source: https://www.bankinfosecurity.com/finding-right-authentication-approach-a-9345