IT and finance executives face increasing pressure to ensure that outsourcers deliver quality services at competitive prices. Benchmark analyses can provide a much-needed point of reference in a rapidly changing environment. For large well-run organizations, outsourcing is almost always more expensive than keeping the services in-house. Many benchmark clauses set financial performance targets unrealistically and unfairly high. Clients must recognize the importance of benchmarking to managing the relationship and managing it, says John Defterios. For the client organization, the client must recognize that the client needs to focus on negotiating an executable benchmarking clause.”]
Source: https://www.csoonline.com/article/2119634/dos-and-don-ts-of-outsourcing-benchmarks.html