The company declined to say whether it was running anti-virus software at its factory but said it had taken 16 steps to improve its processes. Dell said human error was to blame for mistakes which led it to ship a number of replacement server motherboards to customers pre-loaded with pre-installed spyware. The company said it has taken 16 Steps to improve the processes of its server motherboarders and said it is taking steps to get rid of anti-spyware software at the factory.
Source: https://threatpost.com/dell-blames-malware-human-error-072310/74250/