The consumer or customer IAM platform (CIAM) has some special needs that need addressing. Credentials are the beating heart of CIAM and credential recovery impinges across the matrix of all of these. Login credentials are the touchpoint between your customer and your service, and you have to make them easy to use and secure. Help Desks that perform credential recovery functions need to have security features baked-in. Social engineering, in particular, is a focus for attacks against self-service credential recovery systems.”]