IT service desks spend a significant amount of time unlocking and reset passwords for end-users. This issue has been exacerbated by the COVID-19 pandemic. The average help desk labor cost for a single password reset can cost upwards of $70 or more. Organizations looking to reduce the cost of account lockouts and password resets can significantly benefit from Self-Service Password Reset (SSPR) tools. SSPR solutions are only as good as the number of users who are enrolled.
Source: https://thehackernews.com/2021/04/cost-of-account-unlocks-and-password.html