New Cloudmark Network Feedback System allows for automated processing of subscriber reports. Service providers can measure and demonstrate success blocking spam, phishing and virus attacks. On average, a typical customer support call to retrieve erroneously blocked email can exceed $15. Storage unfiltered spam on messaging servers can run Tier 1 carriers upwards of $1 million annually. Cloudmark: Subscribers are eager to actively participate in the fight to stop malevolent mail The new system incorporates subscriber feedback to speed response and increase accuracy, and improves customer experience.”]
Source: https://www.darkreading.com/attacks-breaches/cloudmark-combats-threats