An email released by House Democrats shows a common problem IT teams face daily with executives and senior officials. The email between Clinton and General Colin Powell is a perfect example of what some call Shadow IT. Powell used his unknown (and perhaps even unapproved) IT access to conduct business outside of normal operating channels, because it was convenient and that’s how he wanted things done. The pain of Shadow IT exists because people feel the organization’s policies don’t make sense or impede workflow, writes John Avlon.”]