Call center fraud is one of the leading threats banking institutions will continue to battle next year. Financial institutions are looking for ways to mitigate the threat. 30 percent of all banking institution fraud is perpetrated across multiple channels, Gartner says. When banking institutions strengthen controls in one area, it is common to see fraudsters shift their efforts to another, less protected area, a financial fraud analyst says. The vulnerability of so-called knowledge-based authentication, based on questions about previous loan history, residential addresses and even insurance is a growing concern.”]
Source: https://www.cuinfosecurity.com/call-center-fraud-how-to-respond-a-6278