Consumer Backlash Spurs Banks’ Need for Community PR, author says. Banks need to step in and be part of the dialogue, author writes. Banks don’t want to put debit fees on retail accounts; they know that’s not going to make their customers happy. Banks are doing what they can to maintain profit margins; when they no longer are profitable, they close. The best thing institutions like BofA could do right now is start focusing some energies on community outreach and public relations.”]
Source: https://www.cuinfosecurity.com/blogs/banks-need-to-focus-on-image-p-1119