Avaya OneCloud for Service Cloud integration brings together voice, digital channels and customer insights into one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud with the Service Cloud Voice offer for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalized service. Avaya is positioned to deliver this integration under a continuum of deployment options that aligns with each customer’s digital transformation journey needs, says Patrick Beyries, VP of Product Management.
Source: https://www.helpnetsecurity.com/2021/06/26/avaya-onecloud-for-service-cloud/