Avaya OneCloud CCaaS (Contact Center as a Service) is powering organizations’ customer experience centers with digital engagement capabilities supporting a broad range of touchpoints and interaction types. Avaya is transforming customer and employee engagement capabilities for more organizations worldwide. FourNet and Prodec Networks are the UK’s leading providers of hybrid IT solutions and services designed for the modern enterprise. The company delivers communications, collaboration and contact center solutions for some of the most secure, critical and commercially driven organizations in the UK.
Source: https://www.helpnetsecurity.com/2021/02/09/avaya-onecloud-ccaas/