Avaya has expanded the availability of its Avaya OneCloud CCaaS contact center solution into forty countries. 84 percent of consumers consider ‘experience’ as important as a company’s product or service. 92 percent say customer experience has a great influence on future purchase decisions. Avaya is combining expanded digital capabilities with a full-range of deployment options across public, private and hybrid cloud, to enhance the total experience for customer and employee engagement, says IDC. The company is offering workstream collaboration, unified communications and communications solutions with OneCloud UCaaS and OneCloud CPaaS.
Source: https://www.helpnetsecurity.com/2021/04/09/avaya-onecloud-ccaas-solution/