Avaya introduced new capabilities for Avaya OneCloud CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment. Gartner predicts that by 2023, 40 percent of enterprise applications will have embedded conversational AI, up from less than 5 percent today. Avaya’s AI-powered workflow capability enables users to easily compose and customize applications, providing full integration with data repositories. The new tools enable Avaya to deliver on the promise and potential of voice-based automation, in particular.
Source: https://www.helpnetsecurity.com/2021/05/01/avaya-onecloud-ccaas-capabilities/